FAQ

Frequently Asked Questions (FAQ)

We've answered some of the most common questions to help make your shopping experience easy and enjoyable. If you need further assistance, feel free to contact our customer support team.

How do I order a personalized item?

Ordering a personalized piece is simple:

Choose your favorite product.
Enter your personalization details (such as your name, initials, or custom text) in the personalization box on the product page.
Double-check the spelling before placing your order, as we personalize your jewelry exactly as entered.
Add the item to your cart and complete the checkout process.

If you have a special request that isn't listed on the product page, please contact us before placing your order.

How long does shipping take?

We ship all orders across Pakistan through PostEx.

Estimated Delivery Times:

Karachi: 4–5 business days
All Other Cities: 5–7 business days

Please note that delivery may occasionally take longer due to high order volumes, weather conditions, public holidays, courier delays, or unforeseen circumstances.

Is your jewelry tarnish-proof?

Yes. Most of our jewelry is finished with a tarnish-proof protective plating designed to help maintain its shine and color for longer with proper care.

While our plating is highly durable, no jewelry is completely immune to wear over time. Following our jewelry care recommendations will help maximize its lifespan.

How should I care for my jewelry?

To keep your jewelry looking beautiful:

Avoid contact with perfumes, lotions, hairsprays, and other chemicals.
Remove your jewelry before swimming, showering, or exercising.
Store it in a dry place away from moisture and direct sunlight.
Wipe it gently with a soft, dry cloth after wearing.
Keep each piece stored separately to prevent scratches.

Proper care will help preserve the finish and extend the life of your jewelry.

What if I receive the wrong item?

We sincerely apologize if this happens.

If you receive the wrong item, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the item you received

After reviewing your request, we will arrange to send the correct item as quickly as possible. Depending on the circumstances, we may provide a replacement or another suitable resolution in accordance with our Returns & Refund Policy.

Can I return a personalized item?

Because personalized jewelry is custom-made specifically for you, returns or refunds are generally not accepted unless:

You received the wrong item.
Your item arrived damaged.
Your order qualifies under our Returns & Refund Policy.

Can I change my personalization after placing an order?

If production has not yet started, we may be able to update your personalization.

Please contact us as soon as possible after placing your order. Once production begins, changes or cancellations may no longer be possible.

Will my jewelry look exactly like the photos?

We make every effort to accurately represent our products. However, slight differences in color may occur due to lighting, photography, and individual screen settings. Minor variations in handmade or personalized items are normal and make each piece unique.

How can I contact customer support?

If you have any questions about your order, products, or personalization, please contact us using the contact information available on our website. Our team will be happy to assist you.