Terms and conditions

Welcome to [Store Name]. By accessing our website or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions govern your use of [Store Name]'s website and the purchase of products from our store. We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

2. Products

We strive to display our products as accurately as possible. However, due to differences in screen settings, lighting, and photography, actual product colors may vary slightly from what appears on your device.

Many of our products are personalized or custom-made. Minor variations in engraving, finishing, or placement may occur as part of the manufacturing process and do not constitute defects.

3. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices, promotions, or discounts at any time without prior notice. Such changes will not affect orders that have already been confirmed.

4. Order Acceptance

After you place an order, you may receive an order confirmation. This does not guarantee acceptance of your order.

[Store Name] reserves the right to:

Cancel or refuse any order at our discretion.
Request additional information to verify an order.
Limit quantities purchased by a customer.

If your order is cancelled after payment has been received, any eligible payment will be refunded.

5. Personalized Products

Customers are responsible for providing accurate personalization details, including names, initials, spellings, dates, and other custom information.

Once production has begun, personalized orders generally cannot be modified or cancelled.

[Store Name] is not responsible for errors resulting from incorrect information submitted by the customer.

6. Shipping

Orders are shipped through our courier partner, PostEx.

Estimated delivery times are:

Karachi: 4–5 business days
All other cities: 5–7 business days

Delivery times are estimates only and may be affected by factors outside our control, including:

High order volumes
Weather conditions
Public holidays
Courier delays
Law and order situations
Other unforeseen circumstances

[Store Name] is not liable for delays caused by these events.

7. Returns & Refunds

Returns and refunds are governed by our Shipping & Returns Policy.

Refunds or replacements may be considered only in cases such as:

Significant delivery delays
Wrong item received
Product damaged during transit

Refunds will not be granted due to:

Dislike of the product design or quality
Damaged outer packaging while the product remains intact
Size-related issues

For eligible claims, [Store Name] reserves the right to provide a replacement instead of issuing a refund.

8. Order Cancellation

Orders may only be cancelled before production or processing begins.

Because many of our products are personalized, cancellation requests made after production has started may not be accepted.

9. Intellectual Property

All content on this website, including product images, logos, graphics, text, designs, and branding, is the property of [Store Name] unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, [Store Name] shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information for order processing and customer support.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the competent courts of Pakistan.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team through the contact information provided on our website.