Shipping & Returns Policy

Thank you for shopping with Luno. We are committed to delivering your order safely and as quickly as possible. Please review our shipping and returns policy before placing your order.

Shipping Information

We proudly ship all orders across Pakistan through our trusted courier partner:

Courier Partner: PostEx

Estimated Delivery Time

• Karachi: 4–5 business days
• All Other Cities in Pakistan: 5–7 business days

Please note that these are estimated delivery times and may vary depending on your location and courier operations.

Possible Delivery Delays

While we always strive to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• High order volumes or seasonal workload
• Adverse weather conditions
• Public holidays
• Courier service disruptions
• Law and order situations or other unforeseen events within the country

We appreciate your patience and understanding should any of these circumstances affect your delivery.

Returns & Refunds

At Luno, customer satisfaction is important to us. Every refund or replacement request is reviewed individually.

Eligible for Refund or Replacement

Your order may qualify for a refund or replacement if:

• Your order was delivered significantly later than the estimated delivery time.
• You received the wrong item.
• The product arrived damaged, broken, or destroyed during transit.

To report an issue, please contact us within 48 hours of receiving your order and provide:

• Your order number
• Clear photos or videos showing the issue

Our team will review your request and respond as quickly as possible.

Cases That Do Not Qualify

Refunds or returns will not be approved for the following reasons:

• You do not like the product's design, appearance, or quality.
• The outer shipping box or packaging is damaged, but the product itself is intact and undamaged.
• The product does not fit or there is a sizing issue. Please carefully review all product descriptions and sizing information before placing your order.

Replacement Before Refund

If your claim qualifies under this policy, Luno reserves the right to offer a replacement instead of a refund.

In eligible cases, we may decline a refund request and instead dispatch a replacement item as soon as possible. This allows us to resolve the issue quickly while ensuring you receive the correct product.

Refund Approval

All refund and replacement requests are subject to review by our customer support team. Approval will depend on the information and evidence provided.

If a refund is approved, it will be processed using the original payment method where applicable. Processing times may vary depending on your payment provider.

By placing an order with Luno, you acknowledge that you have read and agreed to this Shipping & Returns Policy.