Refund Policy

Refund & Return Policy

At Luno, we take great care in ensuring every order is crafted and delivered with the highest quality. Please read our refund policy carefully before placing your order.

Refund Eligibility

Refunds or replacements are only considered under the following circumstances:

Your order was delivered significantly later than the estimated delivery time.
You received the wrong item.
The product arrived damaged or destroyed during transit.

If your order meets one of the above conditions, please contact us within 48 hours of receiving your order. Include your order number along with clear photos or videos showing the issue so our team can review your claim.

Cases That Do Not Qualify for a Refund

Unfortunately, we cannot offer refunds or returns for the following reasons:

You do not like the product's design, appearance, or quality after receiving it.
The outer shipping box or packaging is damaged, but the product itself is in good condition.
The item does not fit or there is a sizing issue. Please review product dimensions and descriptions carefully before placing your order.

Replacement Policy

If your claim qualifies under our refund policy, Luno reserves the right to provide a replacement instead of issuing a refund.

In many cases, we may choose to send a replacement item as quickly as possible to resolve the issue. This helps ensure you receive the product you ordered without unnecessary delays.

Refund Approval

Each refund request is reviewed individually by our customer support team. Providing complete and accurate information will help us process your request faster.

Approved refunds will be issued using the original payment method where applicable. Processing times may vary depending on your payment provider.